Shipping policy

Shipping Policy

Processing Times

Ready-to-ship items: orders are processed and shipped within 1-3 business days.

Custom & made-to-order items: we email a proof within 3 to 5 business days. After you approve it, your piece is built and shipped within 15 to 21 business days, so plan on about 4 to 5 weeks total plus transit. Nothing is cut until you approve. If you're working toward a specific date, contact us before ordering and we'll tell you honestly whether we can hit it.

Shipping & Delivery

All orders ship from our shop in Canton, Georgia via USPS or UPS with tracking. You'll receive a tracking number by email as soon as your order ships. Delivery times vary by destination, typically 2-7 business days within the United States after the order ships.

Large or Heavy Items

Oversized pieces (such as large shelves, signs, or furniture) may require special packaging or freight shipping. If additional arrangements are needed, we'll contact you before shipping.

Damaged in Transit

Please inspect your order on arrival. If it was damaged in transit, contact us within 7 days of delivery with photos of the item and its packaging so we can make it right. Please keep the box and packing material until we confirm we're clear, since the shipping carrier may need to inspect it. See our Refund Policy for details.

Questions

Email jcaldwell@woodsgoodsllc.com or call (423) 243-0553.