Refund policy

Refund Policy

All Sales Final

Every piece from Woods & Goods is handmade in Chattanooga, TN. Because of the handcrafted nature of our work, all sales are final. We do not accept returns or exchanges.

Damaged or Defective Items

If your order arrives damaged or has a defect in materials or craftsmanship, we'll make it right. Contact us within 7 days of delivery at jcaldwell@woodsgoodsllc.com or (423) 243-0553 with your order number and photos of the item and packaging. We will offer a repair, replacement, or refund at our discretion.

Custom & Personalized Items

Custom commissions, engraved pieces, and made-to-order items are non-returnable and non-refundable, except in cases of shipping damage or defect. We confirm design details with you before building, so please review your order carefully before approving.

Wrong Item Received

If you receive the wrong item, contact us within 7 days of delivery and we'll correct the order at no cost to you.

Questions

Email jcaldwell@woodsgoodsllc.com or call (423) 243-0553.