Refund policy

Refund Policy

All Sales Final

Every piece from Woods & Goods is handmade in the USA. Because of the handcrafted nature of our work, all sales are final. We do not accept returns or exchanges.

Damaged, Defective, or Wrong Item

If your order arrives damaged, has a defect in materials or craftsmanship, or isn't what you approved, we'll remake it at no charge to you, including shipping both ways. Contact us within 7 days of delivery at jcaldwell@woodsgoodsllc.com or (423) 243-0553 with your order number and photos of the item and its packaging. Please keep the box and packing material until we confirm we're clear, since the shipping carrier may need to inspect it. If the item needs to come back to us, we'll send you a prepaid label.

Custom & Personalized Items

Custom commissions, engraved pieces, and made-to-order items are non-returnable and non-refundable, except in cases of shipping damage or defect.

For custom orders we send a proof before we build. Up to the moment you approve that proof, you can change your design or cancel for a full refund. We may also cancel and refund you in full before building if we decline artwork we believe infringes someone else's rights, or if you'd rather not proceed after a pricing or complexity adjustment.

Once you approve your proof, your order goes into our production schedule and we buy material for it. If you need to cancel after approval but before we start cutting, we'll refund you less a $25 production cancellation fee. Once cutting has begun, the order is final and cannot be cancelled, returned, or refunded.

To stop production, call or text (423) 243-0553 right away. Cancellations are only effective once we confirm we've received them, so please don't rely on email for a time-sensitive stop, since we may already be cutting by the time we read it.

Please review your proof carefully, especially spelling, dates, and phone numbers.

Questions

Email jcaldwell@woodsgoodsllc.com or call (423) 243-0553.