Shipping & Returns

Shipping

We ship nationwide from our shop in Canton, Georgia via USPS or UPS, with tracking on every order. Ready-to-ship items leave the shop within 1-3 business days.

Custom and made-to-order pieces work differently. We email you a proof within 3-5 business days, and nothing gets cut until you approve it. After approval, your piece is built and shipped within 15-21 business days, so plan on about 4-5 weeks total plus transit. Working toward a specific date? Contact us before ordering and we'll tell you honestly whether we can hit it.

Oversized pieces (large shelves, signs, or furniture) may need special packaging or freight shipping. If that's the case, we'll contact you before shipping.

Returns

Every piece is handmade to order, so all sales are final. We don't accept returns or exchanges.

For custom orders, you approve a proof before we build. Up until that approval you can change your design or cancel for a full refund. After approval but before cutting begins, we'll refund you less a $25 production cancellation fee. Once cutting has begun, the order is final.

To stop production, call or text (423) 243-0553 right away. Cancellations are only effective once we confirm we've received them, so please don't rely on email for a time-sensitive stop.

If Something Arrives Damaged or Wrong

We'll remake it at no charge to you, including shipping both ways. Contact us within 7 days of delivery at jcaldwell@woodsgoodsllc.com or (423) 243-0553 with your order number and photos of the item and its packaging. Please keep the box and packing material until we confirm we're clear, since the shipping carrier may need to inspect it.

Questions? Call or text (423) 243-0553.